Delivery and returns
How we deliver your order, and what we do if there is a problem
Delivery
- We deliver to all cities in Morocco through a partner delivery company.
- After you order, we call you to confirm your details. The order is not shipped before confirmation.
- We tell you the expected delivery time when we call, and it varies by city.
- The price shown includes delivery, and there are no extra fees.
- The courier calls you before arriving, so please be reachable by phone.
Cash
Payment in cash on delivery only, with no deposit and no bank card.
When you receive the parcel
Please check that the outer packaging is intact before paying. If the parcel is damaged, contact us immediately.
Refusing the order
If you no longer want the order at the time of delivery, you pay nothing.
Returns and exchanges
- Returns are possible within 3 days of the delivery date: contact us on WhatsApp with a photo of the product, and we will exchange the product or solve the problem.
- For hygiene reasons, opened personal care products (such as spa socks and the satin sleep cap) are only taken back if they are defective.
- The travel pillow reaches you as an unfilled cover, which is stated on the bundle page and is not considered a defect.
Contact us
WhatsApp 0606442741 or via the Contact us.